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Business Hours: 9am-5pm UTC Monday to Friday / 10am-1pm UTC Saturdays
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30 DAY MONEY BACK GUARANTEE
Made under strict quality controls, every effort has been made to make sure highest quality standards are maintained during the entire extraction process (Supercritical CO2).
However, if you are still not satisfied with our product quality, you have the option to receive a full refund on qualified, unopened, unused items within the first 30 days after making a purchase. You have nothing to lose and your satisfaction is our top priority.
We’re not happy until you’re happy!
We work hard to fulfill orders received before 2pm the same day they are received (Mon-Fri, no bank holidays). You will receive an email confirmation once we have received your payment, then another once your order has shipped containing track and trace information. Orders are shipped from our UK warehouse.
- Second Class Postage Cost: £2.95 (3-4 working days) Free Shipping spending over £20
- First Class Signed for Postage Cost: £5.95 (1-2 working days)
- Spending over £60 will be sent “First Class Signed For”, so someone will need to be home to sign for it.
- The delivery time frame for UK orders: 1-2 working days for First Class and 2-4 working days for Second Class.
- We ship internationally to the European Union only.
- Economy: £9.95 (7-10 working days) Free Shipping spending over £100
- Express delivery: £24.95 (2-4 working days days) (Depending on country)
- Delivery times will depend on the country of destination and possible delays in domestic postal companies.
Countries we ship to:
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Estonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom
If you have a Naturways account, you can check your order status anytime by clicking on “My Account” from the top menu. From there you will be able to view all information regarding your order status. For all customers, you will receive 2 emails. The first email will be sent once you place your order. The second email will be sent once your order has been packed and shipped. This email will contain your tracking number. You can track your order via Royal Mail, MyHermes or DPD, depending the shipping courier we use to ship your order.